The ecommerce landscape continues to rapidly evolve. And if sellers want to achieve visibility and drive sales, they need to keep pace.
One of the most critical updates in recent ecommerce history? Amazon’s new A10 algorithm.
The A10 determines which products to show — and which order to show them — in search results on the platform. It’s a proprietary ranking algorithm, designed to evaluate relevance, customer preferences, sales history, and performance metrics to give users the most pertinent results.
While Amazon hasn’t released a comprehensive, publicly accessible outline of A10, sellers have discovered some key details through trial and error. Let’s explore what sellers have learned so far — and how to use these learnings to thrive in the competitive marketplace.
The A10 algorithm has revolutionized the way search results are delivered to users. With a focus on personalization and relevance, A10 aggregates customer preferences and behaviors to provide a more enriching search experience.
For Amazon sellers, the A10 algorithm provides an opportunity to enhance their product listings and increase sales.
To optimize for the new algorithm, sellers must concentrate on improving their reputation, product quality, click-through rates, and driving traffic from external websites and social media. The incorporation of reviews, ratings, and social media mentions into the algorithm can also positively impact sales.
By prioritizing these factors, sellers can gain an edge in the competitive Amazon marketplace and increase their revenue.
While each algorithm update has brought improved features to the platform, the A10 update is something special. Here’s a breakdown of the new sales-boosting tools, resources, and metrics available with A10.
The A10 update introduced the “New-To-Brand” metrics, which measures the percentage of Amazon orders from customers who haven’t purchased from a particular brand in the past 12 months. With this metric, Amazon identifies products that are bringing in new customers and gives those brands a ranking boost.
The brand new “Purchased Together” feature highlights products that are commonly purchased alongside the item a customer is currently viewing. This is a major boon for sellers, as it can increase the visibility of related products and improve cross-selling opportunities.
To further their mission of delivering the most relevant search results to customers, Amazon emphasized relevance and conversion rate metrics in the A10 update. Now more than ever, sellers need to focus on optimizing their product listings, product descriptions, and enhanced content to drive relevance and conversions.
The marketplace behemoth will always reward consistent sales and positive customer experiences. And the A10 update places even greater weight on overall performance, so sellers should strive to create a steady stream of sales and maintain strong performance metrics, such as order defect rate, late shipment rate, and response time to customer inquiries.
The A10 algorithm update also places more significance on customer satisfaction metrics, including product reviews and ratings — metrics that can significantly impact sales and repeat business. Wherever possible, sellers should encourage customers to leave genuine reviews and promptly address any negative feedback to maintain a positive reputation on the platform.
Sellers can also use the new “Contact Customer” feature to communicate directly with consumers who leave a 1-3-star review. In many cases, offering a refund or hearing a customer out can resolve a complaint — and avoid damage to your brand reputation.
Sponsored product ads have become an integral part of Amazon's revenue stream. Recent updates to the A10 algorithm have led to increased ad placements and visibility, providing sellers with more opportunities to promote their products. Utilizing Amazon Advertising campaigns strategically can help sellers boost their rankings and drive targeted traffic to their listings.
For sellers, staying ahead means staying informed. Here are a few tips for staying at the front of the pack on Amazon.
The ecommerce world is nothing short of a battleground for visibility and customer engagement. And the sellers who outperform their competition have a knack for staying ahead of the rapid changes in technology and consumer demands.
The Amazon A10 algorithm update is already shaking things up in the marketplace. But it’s never too late to learn about how these upgrades can impact your business or explore Carbon6’s suite of game-changing tools that can help your business stay on top.