Seller Investigators, Carbon6’s industry-leading reimbursement solution, has just launched a new reimbursement category for 3P sellers: Customer Returns.
This game-changing solution aims to recover funds from Amazon for cases where items are not returned, items are damaged or lost by carriers, incorrect items are returned, or when Amazon refunds inaccurate amounts.
The introduction of Customer Returns marks a significant milestone for Seller Investigators continuing to set itself apart from competitors as they stay at the forefront of ecommerce reimbursement services.
Although Amazon often issues refunds right away, sometimes customers fail to return the items to the warehouse, or return incorrect items, resulting in sellers losing both money and merchandise. In some cases, Amazon even refunds an amount in excess of what the customer paid.
With the Customer Returns technology, the team will file claims on behalf of sellers 60 days after the customer refund was requested. This proactive approach ensures that sellers are fairly compensated for lost revenue and inventory, and is set to recover up to 20% more for each seller.
As part of Seller Investigators commitment to delivering results-driven solutions for marketplace entrepreneurs, Customer Returns involves weekly audits, with no fees if no additional reimbursements are found.
Behind the scenes, the expert team at Seller Investigators has worked diligently to build a sophisticated platform for Customer Returns recovery. Leveraging the Amazon API (SP-API), the system efficiently retrieves all necessary data required for reimbursements. Complex algorithms then identify eligible cases for recovery and conduct comprehensive audits to guarantee accuracy and precision.
Seller Investigators' dashboard and case tracking have been updated to accommodate the new reimbursement type seamlessly, and the invoicing process has been streamlined to improve the seller experience.
Customer Returns recovery is poised to revolutionize the landscape for both Seller Investigators and sellers. The projected additional recovery per seller means not only increased financial gains for sellers, but also an answer to the #1 most requested service for 3P reimbursements: Customer Returns.
Seller Investigators is the most transparent recovery and comprehensive service in the industry. It is our pleasure to continue advancing our mission to simplify success with the latest technology in reimbursement and recovery.
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