Advice and answers from the PPC Entourage Team

Thanks for visiting our Knowledge Base! If you're thinking of working with Entourage, or are a new client, the answer to your question may be below. We hope this saves you some time and helps get you on your way to a more profitable Amazon brand!

Jump To Your Question...
1. I can't integrate my account properly.
2. I'm Interested in Entourage Management Services
3. What Is Entourage 2.0? What is The Margins Tool?
4. Do You Offer a Free Trial?
5. Why Require a Credit Card if the Trial is Free?
6. Where Do I Find Entourage's Educational Resources?
7. Where is My Data?
8. What is Carbon6? Why am I Receiving Information from C6?
9. How do I update my plan (add or cancel a subscription)?
10. Are there training videos for using Entourage 2.0?

For Sellers Considering Working With Entourage:

1. I can't integrate my account properly.

Access to Entourage software requires you to grant certain permissions, which may require access that secondary Seller Central users don't have. If you do not have access to the Primary Seller Central account, you'll need to provide the link to someone with access to the main Seller Central account. They can then grant the appropriate permissions.


2. I'm Interested in Entourage Management Services

To learn more about our management services, please review the information on this page. From there, you can also schedule an exploratory call with us to discuss your brand's unique needs.


3. What Is Entourage 2.0? What is The Margins Tool?

PPC Entourage is our Sponsored Ads tool for Amazon sellers. It completely simplifies the process of creating and managing Sponsored Products, Sponsored Brands, and Sponsored Display ads, allowing you to make adjustments in bulk (all campaigns at once) or to even automate day to day optimization based on rules you set.

Entourage Margins is a business analytics tool built specifically for Amazon sellers. It will enable you to know exactly what fees and costs are impacting your business' profit margins and even provide you with resources for improving your bottom line.

4. Do You Offer a Free Trial?

All software comes with a 14 day free trial. 

5. Why Require a Credit Card if the Trial is Free?

We require a valid method of payment on file so that you can continue to enjoy your software and services uninterrupted once any trials expire. If you do not wish to be charged at the end of your trial, you may cancel any time.

6. Where Do I Find Entourage's Educational Resources?

Entourage Playbook Series

Spotlight Headline Creator

Blog

For Customers/Clients of Entourage:

7. Where is My Data?

Data can take up to 24 hours to arrive from Amazon for new users. If it has been longer than this and you still do not have data, please contact support right away.

8. What is Carbon6? Why am I Receiving Information from C6?

Carbon6 is Entourage's parent-company. Carbon6 owns the most powerful tools and services in ecommerce, and purchased PPC Entourage in April of 2022. The people behind the Entourage brand are still the people you've come to know and trust, with Entourage creator and educational speaker Mike Zagare maintaining leadership of all things Entourage.

9. How do I update my plan (add or cancel a subscription)?

In Entourage 2.0, you can add an account by clicking Settings in the left menu, then clicking the "+" symbol under the Amazon Account section.

To cancel a subscription, go to the same area, and under Subscriptions, click "cancel" next to the subscription you'd like to end.

10. Are there training videos for using Entourage 2.0?

Yes! Once logged into Entourage, click "University" in the left menu. We've done our best to make a thorough walkthrough for everything, but if there's anything we've missed, please let Support know.

Other Questions?

If you have any questions not on this list, please feel free to search through our Knowledge Base. If you still need help, contact our Support specialists any time.

 

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