cases for Troubleshooting or FAQ
https://app.intercom.com/a/apps/j9zu2ts7/users/628be2beb836584797911e80/all-conversations
https://app.intercom.com/a/apps/j9zu2ts7/users/62b8d0c5aea11422316fa90e/all-conversations
https://app.intercom.com/a/apps/j9zu2ts7/users/62d9b4a8ef7f50e438953a80/all-conversations
https://app.intercom.com/a/apps/j9zu2ts7/inbox/inbox/conversation/189805500054730
