How TikTok Social Shopping Can Expand Your Ecommerce Business

Years ago, “social shopping” simply meant being dropped off at the mall to shop around with friends.

In today’s technology-driven landscape, though, social shopping — also known as social commerce — looks vastly different. 

Social commerce today happens entirely on social media, from a business promoting a product on a site like Facebook, Instagram, or Twitter, to a consumer researching and purchasing the product. Soup to nuts social selling is all about meeting customers through the channels they prefer. 

The newest addition to the social commerce world? TikTok.

Here’s what you need to know about TikTok’s social shopping capabilities — and how they can help you scale your ecommerce business.

The Evolution of Social Shopping

The concept of social shopping isn’t really all that new. Years ago, platforms like Ebay and Craigslist pioneered the process of connecting, selling, and bartering online. Facebook followed suit in 2016 by launching their Marketplace, which enabled consumers to sell and exchange everything from furniture to clothing to cars. 

Just two years later, Facebook launched their Business capabilities, giving organizations a platform to pay for advertisements. At the same time, Instagram rolled out its “buy button,” which allowed users to purchase directly on-site. That, coupled with their “shoppable” posts, put purchasing power directly into the hands of social media users.

Nearly every social media platform today — Pinterest, TikTok, Reddit, you name it — offers a commerce capability. That’s why social shopping revenue is projected to grow to more than $3 trillion by 2028. And why uber-popular platforms like TikTok are leading the ecommerce charge.

How TikTok Can Boost Social Selling

TikTok was introduced in 2016, but didn’t gain its massive popularity until around 2019. Since then, TikTok has become one of the top social platforms, averaging around one billion users each month, about two-thirds of which are between the ages of 10 and 29.

TikTok’s new Shopping tool brings a whole new dimension to social selling. Sellers can incorporate video tutorials or reviews into their product listings, giving customers a dynamic experience that’s similar to in-store shopping.

TikTok Shopping can also be a boon to customer loyalty and engagement. 

Consider the power of written reviews on your Amazon or Walmart page, for instance. The benefits your business sees from these testimonials are compounded when reviewers can post videos directly to your TikTok product listing. It’s a win-win: Your soon-to-be customers get recommendations from their social circle, and you gain social currency.

The social media giant also offers several other features to amplify product promotion, including:

• Product tags, which enable users to access product detail pages directly from your TikTok video.
• Live shopping, which gives customers dynamic, real-time product recommendations.
• Shopping ads, which are product cards, targeted ads, or lead-generating form-fills that help sellers better understand and reach their customers.

TikTok partners with a number of platforms, including Shopify, Square, Ecwid, and PrestaShop. By adding a shop tab to their profile, sellers can showcase all of the product catalogs that are synced with their storefront or website. 

And the best part? Customers can purchase products from the catalog with just one click.

How To Optimize Your TikTok Shop

To integrate a storefront into your TikTok bio and run shopping ads, you’ll need to download the TikTok app from your ecommerce platform, such as Shopify or Square. From there, you can access the TikTok Shopping feature, along with a host of other built-in tools to help you sell products.

After that, it’s only a matter of connecting with customers. Here are some tips to do just that.

1. Create an Appealing Product Catalog

Customers don’t usually walk into a store with an unorganized shopfront or a messy showcase. 

The same goes for your TikTok storefront.

To attract visitors, keep your product catalog and shopping tab organized and up to date. Ensure your product images are visually appealing and consistent with your branding. Make the most of your 34 characters when writing your product titles, and make sure your product descriptions clearly answer the questions your customers might have about the product.

2. Promote Your TikTok Shop and Products

Once your TikTok shop is set up, it’s time to promote. According to SocialPilot, 61% of TikTokers said they buy from brands they see advertised, so it’s crucial that you highlight your products as much as possible.

Create posts that showcase your brand, highlight key products, and direct viewers to your product catalog. Use TikTok’s shopping collection and dynamic ads to drive customers to the checkout page.

Be sure to craft consistent, creative posts that match the vibe of both your brand and the platform itself. You can capture customers by creating click-worthy videos, such as:

• How-to videos that explain the details of your products.
• Videos of how your product fits into your daily routine.
• Q&As designed to share more information about your product.
• Storytelling videos that put your product at the center of a clever narrative.
• Videos with tips and tricks for using your product.

3. Leverage the Power of Influencers

The secret to social commerce?

Influencers.

With social influencers using and promoting items, customers get to see the product, watch how it works, and get the social recommendation they need to lock in a purchase. Social influencing is all about gaining trust with a large group. If followers trust an influencer, they’ll likely trust their recommendations, as well.

TikTok’s Creator’s Marketplace is a great place to find and collaborate with influencers, but sellers can also find people on off-platform sites like Collabstr.